IT operations management maps business needs to IT service capabilities to maximize value to the business at the speed of digital transformation. Onstak helps businesses facilitate and orchestrate the identification and definition of business services using our methodology, which creates better operational transparency and cohesiveness. Our Business Service/Application Discovery and Mapping practice marries the technical aspects of IT services with a market-based approach to enable end-to-end services with a customer focus.
IT Service Management is at the heart of every business where technology plays a major role. With critical business functions depending on IT Services to carry out their day to day operations, having a powerful ITSM becomes vital.
ServiceNow offers one such best-in-class ITSM solution to help you transform your IT Services, align it with your business needs, and improve efficiency and user satisfaction. We help our customers achieve 3 key objectives through ServiceNow: gain control over IT through ITIL best practices, transform and automate IT services and support.
Reduce time to market, budget and staff projects based on priority, retire unneeded applications, launch new IT changes to satisfy business demand, and manage development and testing progress to gain power over your IT. ServiceNow ITBM has the potential, while our related services have the ability, to make it happen.
ServiceNow IT Business Management offers an extensive set of features consolidated into 4 bundles: Project and Portfolio Management, Application Portfolio Management, Agile Development and Test, and IT Financial Management.