At OnStak Inc. (“OnStak”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information across our websites, services, and digital platforms, including when you engage with us for cloud, AI/ML, and infrastructure modernization services.

1. Information We Collect 

A. Information You Provide Voluntarily

• Contact details: name, email, company name, phone number
• Business inquiries: job title, industry, project scope, and related context
• Career applications: resumes, cover letters, and employment history
• Client communications: correspondence sent to us for demos, support, or proposals

B. Information Collected Automatically

• IP address and location data (approximate)
• Device type and browser information
• Pages visited, time on site, and clickstream data
• Cookies and tracking technologies (see Section 6)

C. AI Interaction Data

When using any of our AI-enabled tools or services (e.g., observability dashboards, chatbots, or machine learning applications), we may collect:

• Input text or query content
• Metadata such as timestamps and session identifiers
• Usage patterns and feedback to improve AI performance

2. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the type of information and the context in which we collect it:

• Consent (e.g., newsletter signup, cookie acceptance)
• Contractual necessity (e.g., client onboarding, service delivery)
• Legal obligation (e.g., compliance with tax or anti-fraud laws)
• Legitimate interests (e.g., improving our services, analytics, B2B marketing)

You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

3. How We Use Your Information

We use your data to:

• Communicate with you regarding services or inquiries
• Deliver and improve AI/ML-driven solutions
• Customize your experience on our Site
• Monitor usage and maintain system integrity
• Provide marketing, updates, and event invitations (with opt-out available)
• Comply with regulatory and contractual obligations

4. How We Share Your Information

We may share your information with:

• Cloud & Hosting Providers: AWS, Microsoft Azure, etc.
• Analytics and Tracking Tools: Google Analytics, LinkedIn Insights, etc.
• Marketing Partners: Email platforms and advertising vendors (for B2B outreach)
• Professional Advisors: Legal, accounting, and compliance experts
• Government Authorities: When legally required

We do not sell your personal information.

5. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States, India, and the UAE. We use safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms where required by GDPR or other data transfer laws.

6. Cookies and Tracking Technologies

We use cookies to:

• Recognize repeat visitors
• Monitor website performance
• Personalize content and ads
• Track usage analytics

Types of cookies we use:

• Essential cookies: Needed for the site to function (e.g., form submissions)
• Analytics cookies: Track behavior on-site (e.g., Google Analytics)
• Marketing cookies: Help us serve relevant ads and measure campaign success

You can manage your cookie preferences through your browser or our [Cookie Settings Banner].

7. Your Rights (GDPR / CCPA / Global)

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or delete your data
• Restrict or object to processing
• Port your data to another provider
• File a complaint with a supervisory authority
• Opt out of marketing communications

To exercise these rights, email us at privacy@onstak.com.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, tax, or contractual obligations.

9. Security Measures

We use administrative, technical, and physical safeguards to protect your data, including encrypted connections, access controls, and regular audits. Despite our efforts, no system is fully immune to risks.

10. AI/ML Services

When you engage with our AI and Machine Learning services, we:

• Do not use your confidential data to train public models
• Follow secure model training and inference protocols
• Ensure transparency on how AI decisions are made where applicable
• Respect your intellectual property and data control rights

If any AI tool we provide collects or processes sensitive business information, we offer data processing agreements upon request.

11. Children’s Privacy

Our services are intended for business professionals and enterprises. We do not knowingly collect data from individuals under the age of 13 (or applicable age in your country).

12. Third-Party Links

Our Site may link to third-party websites or services. This Privacy Policy does not apply to those sites. We recommend reviewing their policies before providing data.

13. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. In the case of significant changes, we may notify you directly via email or prominent notice.

14. Contact Us

OnStak Inc.
1525 McCarthy Blvd, Suite 1123
Milpitas, CA 95035
Email: privacy@onstak.com
Phone: +1 855 811 2345
Website: https://onstak.com