See every path, from user to SaaS.
At an international airport, a slow or insecure connection ripples fast, and finding the cause an hour after impact is an hour too late. Here is how one airport got full path visibility and started catching issues in real time.
end-to-end path visibility
performance complaints
SLA reporting accuracy
Story highlights
- The full path in view. From user to ISP to SaaS, end-to-end visibility replaced the 30-40% the team had before.
- Issues caught in real time. ISP routing problems that once surfaced 30-90 minutes late were seen as they happened.
- Fewer complaints, better SLAs. Performance complaints fell 40-50% and SLA reporting accuracy reached 95%.
The situation
An airport that could see a third of its network.
The airport had visibility into only 30-40% of its end-to-end secure internet paths, a quarter of user complaints had no root cause, and ISP routing issues surfaced 30-90 minutes after impact. They set out to see the whole path, in real time.
The problem
The network was mostly invisible, and always late.
Most of the path was dark, and the problems were found long after users felt them. Three gaps drove it.
Mostly blind
Only 30-40% visibility into end-to-end secure internet paths.
Complaints without cause
25-30% of user complaints lacked a root cause.
Found too late
ISP routing issues detected 30-90 minutes after impact had begun.
What OnStak did
Watch the whole path, catch it as it happens.
OnStak monitored the full user-to-SaaS path and put real-time analytics behind it.
Monitored the full path
Enterprise and cloud agents from user to internet to SaaS.
Found bottlenecks fast
Real-time analytics for rapid bottleneck identification.
Alerted on anomalies
Proactive alerting for security anomalies.
Closed the detection gap
Issues seen in real time, not 30-90 minutes late.
What changed
From a third of the path, found late, to all of it, in real time.
The network was mostly dark.
- Only 30-40% visibility into secure internet paths.
- 25-30% of complaints had no root cause.
- ISP issues found 30-90 minutes after impact.
Now the whole path is watched live.
- 100% end-to-end path visibility, user to SaaS.
- Performance complaints down 40-50%.
- SLA reporting accuracy at 95%.
The outcome
Anonymized international airport · secure accessThe whole path, watched in real time.
The idea that holds it together
An hour late is not visibility.
“Real-time observability closes the gap between the incident and the fix, before travellers feel it.”
Awais Janjua / Chief Technology Officer, OnStak